Q: I have a concern or issue. Who should I talk to?
A: The instructor can usually be your first stop for resolving most issues. The best time to talk to the instructor is before or after class. If this is not convenient, please call and leave a message at the club office with the manager. Otherwise, concerns can be addressed to the club manager.
Q: My child is going to be late, what should I do?
A: Please phone the pavilion, and leave a message with the staff (613-746-8540). Same thing applies to days when your child will be absent.
Q. My child is reluctant to come to class.
A. A student’s unwillingness to come to camp can be caused by any number of things: fear, an incident with fellow campers, or simply being tired. Regardless, if you child isn’t comfortable, we want to know about it! ONEC instructors are well versed in the art of coaxing and motivating reluctant students. Please contact your child’s instructor if he/she has any qualms.
Q: What happens if my child in injured at camp?
A: Any time an instructor is required to administer first aid for a cut, bruise or a banged head, they will complete an injury report. We will do our best to contact you to advise you of the injury and the treatment. Most of our instructors are certified in standard first aide.
Q: What happens when it rains?
A: Tennis courts can’t be used when wet, so campers will head over to the boathouse to play games in the spacious top floor of the boat house. A little rain doesn’t stop sailors or rowers though, so make sure you child comes dressed appropriately for the weather with lots of layers and a change of clothes. If there any sign of a thunderstorm, boaters will stay inside too.