Q: I have a concern or issue. Who should I talk to?
A: The instructor can usually be your first stop for resolving most issues. The best time to talk to the instructor is before or after class. If this is not convenient, please call and leave a message at the club office with the manager.
Q: My child is going to be late, what should I do?
A: Please phone the pavilion, and leave a message with the staff (613-746-8540). Same thing applies to days when your child will be absent.
Q. My child is reluctant to come to class.
A. A student’s unwillingness to come to camp can be caused by any number of things: fear, an incident with fellow campers, or simply being tired. Regardless, if your child isn’t comfortable, we want to know about it! ONEC instructors are well versed in the art of coaxing and motivating reluctant students. Please contact your child’s instructor if he/she has any concerns.
Q: What happens if my child is injured at camp?
A: Any time an instructor is required to administer first aid for a cut, bruise or a banged head, they will complete an injury report. We will do our best to contact you to advise you of the injury and the treatment. All of our instructors are certified in standard first aid.
Q: What happens when it rains?
A: Tennis courts can’t be used when wet, so campers will go to the trailers to play games (that is, trailers that we have set up for this purpose while Boathouse renovations are taking place). A little rain doesn’t stop sailors or rowers though, so make sure your child comes dressed appropriately for the weather, with lots of layers and a change of clothes. If there is any sign of a thunderstorm, boaters will stay inside too.